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Frequently asked questions:  Please don't hesitate to ask me anything you need to know.

Why Hire A Professional?

While you will pay more for a professional face painter/balloon artist, it is well worth it. I can paint and twist much more quickly than a volunteer or hobbyist, and I continually invest my time practicing and creating so that when hired, I can provide super fast, high quality designs. As a seasoned professional in the industry with an additional 17 years background in early childhood education, I am also experienced in handling large crowds of children and working with families of all kinds.

My rates are competitive with other local professionals and take into consideration high quality materials, equipment, training, gas, insurance and advertising, among other costs. Skill is also a huge factor - there's a reason I'm constantly told that my work is, "the best face painting I've ever seen!" and that my balloon art is "amazing"! I deliver value in the quality of service I give to all of my clients. My skills and experience are why I have the repeat customer base that I do.

Are You Insured?

Yes, Shining Faces is insured & can quickly provide a Certificate of Insurance naming your company, organization, and/or venue at your request. For your own peace of mind, make sure that whoever you hire carries liability insurance. This helps ensure that they are using only Professional Cosmetic Grade products made specifically for safe use on the skin and use safe hygiene practices. ;)

What Paints Do You Use? 

Proper face paints aren't "paint" at all! Only professional, top-quality, water-based FDA-compliant makeup meant for face & body art is used, as well as cosmetic-grade glitter which is made of polyester. (Craft glitter is sharp & can cause irreparable damage to the eyes). I DO NOT USE acrylic, poster, or other craft paints, cheap so-called face paints from department stores, or markers. Acrylic & craft paints are not approved for use on the skin. "Non-Toxic" labeling just means that if your dog or toddler should happen to chew on a pen or suck on a paintbrush, they won't be poisoned to death. That doesn't mean it's safe for use on the skin.  Lots of things are non-toxic, but you wouldn't put them on your face.  

No matter which face painter you hire, for the safety of your child and guests, always make sure that they use products that are specifically made for use on skin.

NEW! Now offering VEGAN FACE PAINTING!!!  What?!  We just got our first shipment of an Awesome new product line:  Yes, it's VEGAN!! Not tested on animals, no animal ingredients, made in the USA, HYPOALLERGENIC, FDA COMPLIANT, PARABEN FREE, easily washes off with mild soap and water.

What Balloons do you use?

I use professional Qualatex and Betallatex twisting balloons, which are 100% biodegradable latex. Remember that balloons, inflated or not, don't go in anyone's mouth. Safety first!

How do I remove the face paint makeup? Can I Sleep With It On?

Just like our regular makeup, face paint should come off before bed. Lather is key! Work makeup into a frothy lather using just your fingers and mild liquid soap or shampoo, then rinse with water. Any residue left behind is then easily washed off using a dark cloth and an additional bit of mild soap or baby shampoo, & water. Be gentle on your skin. There's no need to scrub! Some skin types tend to stain a bit, as it does with any makeup, like mascara or eyeshadows. Simply apply some moisturizer or baby oil, wait at 15 - 30 minutes, and wash with soap & water again.

How do I remove my temporary tattoo?

Rubbing alcohol or any kind of oil applied to a cotton ball and rubbed over the tattoo will remove it. I'm told sunscreen works really well too!

How do I remove airbrush makeup?

The water-resistant airbrush makeup we use is a hybrid makeup made with a combination of water and alcohol base. The trick to getting it to lift off the skin is to apply liquid soap directly to the makeup BEFORE adding any water to it. Work the soap into the makeup with your fingertips, then use a dark cloth to wipe it away and rinse! Voila!

Are Your Services Only For Kids?

Not at all! I estimate about 40% of my customers are teens and adults. While the majority of my bookings are for kid related events, I often have teens and adults getting into line, and have booked many adult-only parties! Ladies' Nite Out, Bridal Showers, Baby Showers (prenatal baby bump painting), Night Clubs, Day of the Dead parties, Mardi Gras, Music Festivals, retirement parties, "Over the Hill" birthday celebrations, and many more.

There is no age limit on fun!

How Far Will You Travel?

I will travel wherever the client wants to send me. I'm based in Hood River, Oregon but I have artists in Portland and Tigard, Oregon as well as Moses Lake, Washington and we regularly travel all over Oregon and Washington to do events. To meet the various needs of our clients, we also collaborate with other independent artists and entertainers around the PNW. So, if we are unable to serve you, I can certainly help you find someone via our networking group of independent contractors. In any case, travel fees may apply, so let me know where your event is taking place, and we can take it from there!

How Far In Advance Should I Book?

As soon as you have an idea of the date, time, location and number of participants, let me know so I can check my schedule and give you a proper quote! I have had parents who call me even before they invite their guests - and weekends do book up quickly, sometimes months in advance. I recommend inquiring ASAP, before some other parents get your date!

How Can I Book You? What Will You Ask Me?

The fastest and easiest way to get a Quote or Book an Event is by filling out this form.  

You can also call me at 541-380-0347, or email me at manja@shiningfaces.com.

I'll ask:
*The date and time you're interested in
*The type of event
*The number of people I will be serving
*The location of the event

When you decide to book our services, I'll also ask you for your mailing address, email, and the best number(s) to reach you at.

How Do I Know My Booking Is Confirmed?

Once you've decided you'd like to book your event, I'll ask you some questions to create a Service Agreement/Invoice, which I'll email to you. I will need a signed copy of the Service Agreement sent back to me along with a 50% retainer, to hold your date and time. Once I receive those, I will let you know that we're good to go! You are not confirmed until we have your signed Service Agreement and Retainer in hand. :)

How Can I Pay?

For the retainer: I prefer cash or a check if the event is more than 3 weeks away. If the event is within 3 weeks of booking, I accept cash, money order, or Visa/MasterCard.
For the balance: cash only for birthdays/private parties. For companies: cash or company check.
PLEASE NOTE: A 3.5% service fee will be added for credit card payments.

What do I need to provide for you on site?

All I need: shelter if we're outdoors, good lighting as needed, and a parking spot nearby - I bring everything else!

What If We Want/Need More Than 1 Artist?

No problem! I have several artists on my team with various skill levels. Whether you want multiple Face Painters or a combination of services such as Airbrush Tattoos, Balloon Twisting, Henna.. whether you need 1 or 10 artists with assorted entertainment skills, we can help you fill those requirements!

Inquiring ASAP is a good thing, so I can check everyone's availability and put a solid team together for you!

What About Breaks?

For a 2-3 hour event, I'm good to go! Events of 4+ hours require a paid 5-10 minute break every 2 hours.

What's Your Cancellation Policy?

For cancellations made 3 weeks (over 21 days) prior to the event, retainers will be refunded, minus 10% administration fee. Within 3 weeks of the event (21 days and less), the retainer is non-refundable.  Why? Because once we are confirmed, I am committed to being at your event and will turn down other inquiries for that time. Within 3 weeks it's often impossible to fill that spot again.

In terms of weather - please have an alternate venue in mind, just in case! (There are no refunds due to weather. During our outdoor season, I will ask what your rain plan is!)

If your event is outdoors, regardless of weather, I will require a sheltered area on level ground.

What About Parking?

Yes please! A space in front of the house on the street is needed so I can unload all of my equipment. A spot in your driveway is great too, as long as I don't get blocked in!

Returned Checks

There is a $35 charge for returned checks, plus the amount of the check.